Answer Care by Gabtech Global understands that our users care about their personal data and how it is collected, used, shared and cared for. We are committed to handling your personal data in accordance with the applicable laws when you visit our website, interact with us via an external service, sign-up for book a discovery call via Calendly or engage in any way with any of our customer service representatives, or access our services or our website through your computer, mobile device, or any other device with Internet connectivity.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING OR CHECKING “SIGN UP”, “I AGREE TO ANSWER CARE BY GABTECH’S PRIVACY POLICY”, “I AGREE AND CONSENT TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF MY PERSONAL DATA FOR THE PURPOSE STATED IN, AND UNDER THE TERMS OF, ANSWER CARE BY GABTECH’S POLICY OR SIMILAR STATEMENTS AVAILABLE AT THE ANSWER CARE BY GABTECH’S CONTACT US PAGE OR IN THE COURSE OF PROVIDING YOU WITH THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE TERMS OF THIS PRIVACY POLICY AND THAT YOU HAVE AGREED AND CONSENTED TO THE COLLECTION, USE, DISCLOSURE, STORAGE, TRANSFER AND/OR PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED AND UNDER THE TERMS HEREIN.

Gabtech Global & Answer Care take your privacy seriously.

In the course of your inquiry on the website and our external platforms, we will be collecting, using, disclosing, storing and/or processing data, including your personal data. In this Privacy Policy, Platform shall refer to the website and external data collection platform, Calendly.

This Privacy Policy exists to keep you in the know about how we collect, use, disclose, store and/or process the data we collect and receive during the course of providing the Services, whether or not you have become our client. We will only collect, use, disclose, store and/or process your personal data in accordance with this Privacy Policy.

It is important that you read this Privacy Policy together with any other applicable notices we may provide for special applications where when we are collecting, using, disclosing and/or processing personal data about you, so that you are fully aware of how and why we are using your personal data.

1.6. We may update this Privacy Policy from time to time. Any changes we make to this Privacy Policy in the future will be reflected on this page and material changes will be notified to you. Where permissible under law in the United States of America, your registration and/or becoming a client shall constitute your acknowledgment and acceptance of the changes we make to this Privacy Policy. You agree that it is your responsibility to review and check the Privacy Policy frequently to see if any updates or changes have been made to this Privacy Policy.

All of these terms apply to Answer Care prospective clients who signed up for a discovery call, whether or not the users have become our client.

2. The Personal Data We Collect From You

2.1. We collect the personal data described below in accordance with applicable law and, if required, upon obtaining your consent.

2.2. Personal data means any information about an individual, whether recorded in a material form or not and whether true or not, who can be identified from that data (whether directly or indirectly), or from that data and other data to which we have or are likely to have access.

2.3. Depending on your use of our website and/or your availment of Answer Care services, you may be asked to provide us with certain information. The personal data that you may opt to provide to us are as follows:

1. Name
   b. Email Address
   c. Mobile Number
   d. Company or Company location
   e. Company Description
   f. Marketing and Sales Data, which may include your interests, survey responses, preferences in receiving marketing materials from us and your communication preferences, your preferences for particular products or services, as well as your feedback, chat, email or call history on the Platform or with third party service providers.

2.4. We automatically collect and process certain types of information when you sign-up for a discovery call and/or became our client.

How we receive your personal data

During the course of your use of the website and availed our services, we may receive personal data from you in the following situations:

• When you browse our websites (both mobile and web versions);
• When you sign-up for a discovery call, sent an inquiry and subscribe to or otherwise use our services;
• When you participate in any survey and testimonials.
• When you interact with us via an external service or application, such as Facebook or Google;
• When you interact with us offline, including when you interact with our outsourced customer service agents.

During the course of your use of the Platform and our provision of the Services, you agree that you have provided your consent (whether to us, the third party or our affiliates) to the transfer of your personal data from third parties and/or our affiliates to Answer Care by Gabtech Global for the purposes set out in this Privacy Policy or any other terms.

You agree to only submit personal data which is accurate and not misleading and to keep it up to date and inform us of any changes to the personal data that you have provided to us. We shall have the right to request for documentation and carry out the necessary checks to verify the personal data provided by you as part of our user verification processes or as required under law.We will only be able to collect certain categories of personal data if you voluntarily provide the personal data to us or as otherwise provided for under this Privacy Policy.

If you interact with us on our website using your social media account or link your Lazada account to your social media account or use certain other Lazada social media features, we may access personal data about you which you have voluntarily provided to your social media provider in accordance with the provider’s policies and we will manage your personal data in accordance with this Privacy Policy.

Collection of Computer Data

2.12. We or our authorised service providers may use cookies, web beacons, and other similar technologies in connection with your use of the Services or access of the Platform.

2.13. When you visit the Platform through your computer, mobile device, or any other device with Internet connectivity, our company servers will automatically record data that your browser sends whenever you visit a website, such as the technical data and usage data outlined in Section 2.2 above.

2.14. This data is collected for analysis and evaluation in order to help us improve our website and the services and products we provide, as well as to help us to personalise the content to match your preferred interests more quickly. The data is also collected to make the Services and the Platform more convenient and useful to you, and to provide more relevant advertising related to market products, services and features to you.
Cookies are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. They allow us to recognise a particular device or browser. Web beacons are small graphic images that may be included on our Services and the Platform. They allow us to count users who have viewed these pages so that we can better understand your preference and interests.

You may be able to manage and delete cookies through your browser or device settings.

Use and Disclosure of Your Personal Data

Purpose of Use

We use and disclose personal data for the purposes described below in accordance with applicable local laws and, if required, upon obtaining your consent.

• To facilitate your use of the Services or access to website
• To conduct analytics, research, business and development
• To better understand user experience with the Services and the Platform;
• To improve the layout or content of the pages of the Platform and customise them for users;
• To identify visitors on the Platform;
• To conduct surveys and feedback to improve our services
• To derive further attributes relating to you based on personal data provided by you (whether to us or third parties), in order to provide you with more targeted and/or relevant information;
• To conduct data analysis, testing and research, monitoring and analysing usage and activity trends; and

Providing Services

• To display your name, username or profile on client testimonial section of the website.
• To respond to your queries and feedback whether directly or through our third party service providers;
  Marketing and advertising
• To provide you with information we think you may find useful or which you have requested from us;
• To send you marketing or promotional information about our or third-party sellers’ products and services on our website from time to time;
• To help us conduct marketing and advertising; and
• To promote the Services and use the information that you give to us, such as testimonials and will be accessible on the Internet.

Other

• To know our clients better; and
• To conduct automated decision-making processes in accordance with any of the above purposes, which will be carried out in compliance with our obligations under applicable laws, including to notify and obtain your consent to the same.

Who we disclose your personal data to

3.5. We may share (or permit the sharing of) your personal data with and/or transfer your personal data to third parties and/or our affiliates for the above-mentioned purposes. These third parties and affiliates, which may be located inside or outside your jurisdiction, include but are not limited to:

(i) Service providers (such as agents, vendors, contractors and partners) in areas such as payment services, logistics and shipping, marketing, data analytics, market or consumer research, survey, social media, customer service, installation services, information technology and website hosting;
(ii) Their service providers and related companies;

Third party services

We want to assure you that we take your privacy seriously. Any consent you provide regarding SMS communication will be respected and not shared with any third parties. Your trust and privacy are of utmost importance to us, and we are committed to upholding the highest standards of data protection and confidentiality.

The mobile carrier does not allow sharing information to third party services.

4. Withdrawal of Consent to Continued Use, Disclosure, Storing and/or Processing of Personal Data

4.1. You may communicate the withdrawal of your consent to the continued use, disclosure, storing and/or processing of your personal data by contacting us using the email provided on the Contact Us page of this website, subject to the conditions and/or limitations imposed by applicable laws or regulations.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. You are also advised to exercise caution with respect to the sharing of your personal data and your authentication/ security details (such as passwords, credit card details, transaction details) outside of our Platform / Services.

8. Retention of Personal Data

8.1. We will only retain your personal data for as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected.

8.2. We will cease to retain your personal data by securely disposing of the same, or remove the means by which the data can be associated with you through anonymisation, as soon as it is reasonable to assume that such retention no longer serves the purposes for which the personal data was collected, and is no longer necessary for any legal or business purpose.

Minors

Answer Care only communicate with adult business owners and decision makers and does not sell services to minors (which is to be determined based on the applicable law), nor does it intend to provide any of the Services or the use of the Platform to minors. We do not knowingly collect any personal data relating to minors.

Third Party Sites

The Platform may contain links to other websites operated by other parties, such as external marketing and sales third party affiliates. We are not responsible for the privacy practices of websites operated by these other parties. You are advised to check on the applicable privacy policies of those websites to determine how they will handle any information they collect from you.

Please note that even if the third party is affiliated with us, we have no control over these third party websites, each of which may have their own separate privacy and data collection practices independent of us. We therefore have no responsibility or liability for the content, security arrangements (or lack thereof) and activities of these linked sites. These linked sites are only for your convenience and you therefore access them at your own risk. Nonetheless, we seek to protect the integrity of our Platform and the links placed upon each of them and therefore welcome any feedback about these linked sites (including, without limitation, if a specific link does not work).

11. Questions, Feedback, Concerns, Suggestions or Complaints

If you have any questions on personal data protection or data privacy, please send us an email, provided on the contact us page.