24/7 LIVE
ANSWERING SERVICE
designed to answer phone calls, text and emails throughout business hours, weekends, and holidays on your behalf.
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No More Missed Business Opportunities
Captures potential sales and inquiries that might be lost if a customer/client cannot get through or prefers to talk to a human being immediately instead of a voicemail or an AI.
Cost-Effective Solution
Provides a cost-effective alternative to hiring additional full-time employees to cover all hours.
Improved Professionalism
Enhances the business’s image by ensuring all calls are answered promptly and professionally, by a dedicated team of answering agents, regardless of the time.
Focus on Personal Activities
Allows business owners and employees to stay focused on their core activities without interruptions from calls, particularly outside of business hours.
★★★ Benefits ★★★
Meet client needs promptly by quickly filing caregiver schedules when needed, reducing caregiver no-shows, and increasing billable hours.
Ensure caregivers receive immediate support for unfamiliar situations, including outside regular business hours.
Efficiently manage high volume calls without overloading in-house staff.
Seize additional business opportunities from potential clients who call outside of regular business hours.
Partnering in Genuine Care: What Our Clients Are Saying
We Are Different
Well trained and professional staff
All staff are highly trained customer service agents with backgrounds in the healthcare industry.
Personalization
Delivers personalized service by recognizing repeat callers and accessing their history, thereby enhancing the customer experience with tailored responses.
Customized Scripts
Staff consistently adheres to customized call scripts tailored to meet the specific needs of each client, ensuring consistency and professionalism in interactions while also allowing flexibility to handle a wide range of scenarios.
Service Fees
The answer care package includes a Monthly Service Fee of $400, which covers up to 400 minutes and 400 text messages per month. Additional minutes are billed at $1 per minute, and each incoming or outgoing text message incurs an additional $1 charge. Unused minutes or text messages do not carry over to the following month.
The first week will be a free trial period, followed by a one-time setup fee of $99 at the start of service.
Secure Data Handling
Implements robust data security measures to safeguard sensitive information, ensuring compliance with industry regulations such as HIPAA in healthcare.
Advanced Technology
Phone system utilizes automated call distribution, AI quality coaching, and integrated software platforms to enable seamless call handling, routing, and accurate reporting.
Detailed Reporting and Analytics
Generate comprehensive reports and analytics on call volumes, types of inquiries, and actions taken.
Onboarding
The onboarding process is straightforward and efficient, typically completed within 7 days from script development.
Initial Consultation and Needs Assessment
Conduct a meeting with the client to evaluate call handling processes, schedules, goals, and expectations. Schedule another meeting with the Answer Care team.
Customization and Setup
Clients will prepare the script while Answer Care sets up the answering service system to align with the clients processes and technologies before the next meeting.
Meet the team and test the phones
Clients will meet with the Answer Care team to discuss specific requirements, industry standards, and any special instructions. They may also provide training for the Answer Care team on escalation procedures and information sharing as needed.
Test calls will be conducted to verify that all systems and processes are functioning correctly, followed by setting the official launch date.
Launch Date
The service is launched, handling calls according to the agreed protocols and procedures. Initial calls are closely monitored to ensure smooth operations and promptly address any issues that arise.
